GENERAL QUESTIONS

DOES TOKYOMILK TEST ON ANIMALS?

At TokyoMilk, we never test our products on animals. Instead, we like to think of our studio as a “living laboratory” where we perfect our formulations by trying them extensively ourselves before sharing them with the world.

SHIPPING FAQ

FREE SHIPPING ON ORDERS $50 OR MORE

Enjoy FREE Standard Shipping with any tokyo-milk.com purchase of $50+, when shipped to a single address within the contiguous U.S. and D.C. No code required. // Questions? Contact us at info@tokyo-milk.com or call 1-888-896-6398 M-F 8:30AM-5PM MST.

WHAT HAPPENS AFTER I BUY?

Within a few minutes you'll receive an email receipt confirming that your card has been charged. Your receipt will detail the products you purchased, your subtotal, tax incurred, shipping charges, and any discounts you may have received.

HOW DO YOU SHIP YOUR ORDERS?

We ship our orders via FedEx. Please note that we cannot ship to P.O. Box addresses.

WHEN WILL I GET MY ORDER?

NOTICE: Orders will be processed for overnight shipping on the next business day, except Fridays. Orders placed Fridays before 12:00pm MST, will be processed for overnight shipping on Friday. Orders placed Fridays after 12:00pm MST will be processed for overnight shipping the following business day.

Our ground shipping typically takes 5-7 business days for your order to arrive at your door.

To determine the delivery estimate, we allow 1 to 2 business days for processing after you place your order. Once your order ships from the TokyoMilk warehouse, the estimated delivery time depends on the shipping method you choose during checkout. For example, TokyoMilk Overnight will get your package to you one business day after the processing is complete.

Delivery estimates below include item preparation and shipping time:

  • TokyoMilk Ground: 5-7 business days
  • TokyoMilk 2-day: 3-4 business days
  • TokyoMilk Overnight: 2-3 business days

Note: We do not ship on Saturdays, Sundays or US holidays.

HOW DO I TRACK MY ORDER?

If you have questions regarding your order or would like to track your order, please don't hesitate to call us at 1-888-896-6398, or send an email inquiry to info@tokyo-milk.com.

WHAT ARE THE PAYMENT OPTIONS?

At this time we accept the following methods of payment: Visa, MasterCard, American Express, and Discover.

CANADIAN SHIPPING

We ship to Canada via FedEx Ground at a flat rate of $25.95. It typically takes 8-12 business days for your order to arrive at your door. Please note that a street address is required for delivery and we do not offer rush shipments to Canada at this time.

I AM AN INTERNATIONAL CUSTOMER; MAY I PLACE AN ORDER ON TOKYO-MILK.COM?

At this time, TokyoMilk only ships within the United States and Canada. Please call our Customer Service for shipping outside the USA at 1-888-896-6398, Monday through Friday, 8:30 a.m. to 5:00 p.m. MST.

I AM A DOMESTIC RETAILER, MAY I SELL YOUR PRODUCT?

We would love to hear from you, please call Customer Service at 1-888-896-6398.

I AM AN INTERNATIONAL RETAILER, MAY I SELL YOUR PRODUCT?

TokyoMilk uses a compressive distribution network to work with International retailers. Please call Customer Service for more information at 1-888-896-6398.

CAN I CHANGE OR CANCEL MY ORDER?

Yes, you can cancel an item or order if it has not yet entered the shipping process. Please note that all orders are shipped within 2 business days. To change or cancel your purchase, please call or send us an email inquiry to info@tokyo-milk.com to check on the status of your order.

Shipping Rates

Ground

Order Total

Shipping Rate

$0.00 - $49.99

$6.95

$50.00 +

Free

 

2-Day Delivery

Order Total

Shipping Rate

$0.00 - $32.99

$18.95

$33.00 - $74.99

$19.95

$75.00 - $100.99

$22.95

$101.00 - $199.99

$26.95

$200.00 +

$29.95

 

Overnight Delivery

Order Total

Shipping Rate

$0.00 - $32.99

$24.95

$33.00 - $74.99

$25.95

$75.00 - $100.99

$29.95

$101.00 - $199.99

$32.95

$200.00 +

$35.95

 

HOW DO I CONTACT YOU?

Phone: 1-888-896-6398
Email: info@tokyo-milk.com
Our business hours are Monday through Friday, 8:30 a.m. to 5:00 p.m. MST.