WHAT HAPPENS AFTER I BUY?
Within a few minutes you'll receive an email receipt confirming that your card has been charged. Your receipt will detail the products you purchased, your subtotal, tax incurred, shipping charges, and any discounts you may have received.
WHEN WILL I GET MY ORDER?
NOTICE: Orders will be processed for overnight shipping on the next business day, except Fridays. Orders placed Fridays before 12:00pm MST, will be processed for overnight shipping on Friday. Orders placed Fridays after 12:00pm MST will be processed for overnight shipping the following business day. Reference: http://www.tokyo-milk.com/shipping
Our ground shipping typically takes 5-7 business days for your order to arrive at your door.
To determine the delivery estimate, we allow 1 to 2 business days for processing after you place your order. Once your order ships from the TokyoMilk warehouse, the estimated delivery time depends on the shipping method you choose during checkout. For example, TokyoMilk Overnight will get your package to you one business day after the processing is complete.
Delivery estimates below include item preparation and shipping time:
- TokyoMilk Ground: 5-7 business days
- TokyoMilk 2-day: 3-4 business days
- TokyoMilk Overnight: 2-3 business days
Note: We do not ship on Saturdays, Sundays or US holidays.
HOW DO I TRACK MY ORDER?
If you have questions regarding your order or would like to track your order, please don't hesitate to call us at 1-888-65TOKYO (1-888-658-6596), or send an email inquiry to email@example.com.
HOW DO YOU SHIP YOUR ORDERS?
We ship our orders via FedEx Ground unless another shipping method is selected. Please note, we cannot ship to P.O. Box addresses.
WHAT ARE THE SHIPPING OPTIONS?
Please use the chart below to estimate the shipping charge for your order.
|$0.00 - $64.99||$6.95||----||---|
|$0.00 - $32.99||$6.95||$21.95||$26.95|
|$33.00 - $64.99||$6.95||$22.95||$27.95|
|$65.00 - $100.99||FREE (after $65.00)||$25.95||$31.95|
|$101.00 - $199.99||FREE||$29.95||$34.95|
We ship to Canada via FedEx Ground at a flat rate of $7.95. It typically takes 8-12 business days for your order to arrive at your door. Please note that a street address is required for delivery and we do not offer rush shipments to Canada at this time.
WHAT ARE THE PAYMENT OPTIONS?
At this time we accept the following methods of payment: Visa, MasterCard, American Express, Discover.
I AM AN INTERNATIONAL CUSTOMER; MAY I PLACE AN ORDER ON TOKYO-MILK.COM?
At this time, TokyoMilk only ships within the United States and Canada. Please call our client Services for shipping outside the USA at 1-888-65TOKYO (1-888-658-6596). Our business hours are Monday through Friday, 8:30 a.m. to 5:00 p.m. MST.
CAN I CHANGE OR CANCEL MY PURCHASE?
Yes, to change or cancel your purchase, please call or send us an email inquiry within 48 hours of receiving your confirmation email.
HOW DO I CONTACT YOU?
Phone: 1-888-65TOKYO (1-888-658-6596)
Our business hours are Monday through Friday, 8:30 a.m. to 5:00 p.m. MST.